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What are the steps for Problem-finding and solving?
Process Step  - Technique

Random Data finding - Brainstorming, investigation, interviews, mind map, taking notes.
Logical data finding - Process model, functional models.
Problem data finding - Logical data, process review, assumption verification.
Idea finding - Presenting random ideas, assumption reversal, system maps.
Solution Evaluation - Evaluate against criteria, requirements, feasibility, cost.
Planning - Impact assessments, Action plan, effort generation.
Implementation - Task list, building, verification, acceptance.